Frequently Asked Questions(FAQs)
SIZE & FIT
1. How do I choose the right size?
Answer: Please refer to our Size Guide for detailed body and garment measurements before selecting your size. You can also check the model’s height and the size worn for additional fit reference.
2. Are Rockstar Jeans true to size?
Answer: Yes. Our products are designed to follow standard sizing. For the best fit, we recommend referring to the Size Guide and garment measurements for each product.
3. How do I know how the garment will fit?
Answer: Check the fit type and Size Guide on the product page. You can also refer to the model’s height and the size worn to understand how the garment fits.
4. What if I am between two sizes?
Answer: Always refer to the garment measurements first. Choose the smaller size for a closer fit or the larger size for a more relaxed fit, depending on your preferred fit and the product’s fit recommendation.
PRODUCT & FABRIC
1. How can I know what fabric a product is made from?
Answer: You can find the fabric composition and care details in the Composition & Care section on each product page.
2. Will I receive the same product shown in the pictures?
Answer: Yes. Our product images are a true representation of the product. However, the actual colour may vary slightly depending on your screen settings and lighting conditions.
3. How should I care for my jeans?
Answer: Follow the care instructions provided on the garment label. For best results, turn your jeans inside out before washing and follow the recommended washing and drying instructions.
4. Where can I find the product’s fabric and care information?
Answer: Fabric composition, care instructions and other relevant product details are available on each product page under Composition & Care.
SHIPPING
1. When will my order be shipped?
Answer: Orders are usually processed and shipped within 2 business days. Once your order is dispatched, you will receive the tracking details.
2. How long will my order take to arrive?
Answer: Delivery time may vary depending on your delivery pincode and location. You can check the estimated delivery time for your address during checkout.
3. Is shipping free?
Answer: Yes. Free shipping is available on all prepaid orders.
4. Is there a COD charge?
Answer: Yes. A ₹99 COD charge applies to all domestic Cash on Delivery orders.
5. How can I track my order?
Answer: Once your order is dispatched, tracking details will be shared via WhatsApp, Email and SMS, allowing you to easily track your order.
RETURNS & EXCHANGES
1. Can I return or exchange my order?
Answer: Yes. We offer 10-Day Easy Returns & Exchanges on eligible products. Please refer to our Return & Exchange Policy for complete details and eligibility.
2. What condition should the product be in for a return or exchange?
Answer: The product must be unused, unwashed and in its original condition, with all original tags and packaging intact.
3. Can I return a sale or clearance product?
Answer: Sale and clearance products are non-returnable but are eligible for size exchange only, subject to the applicable terms and conditions.
4. How do I initiate a return or exchange?
Answer: You can initiate a return or exchange through the Returns & Exchanges section on our website. Follow the instructions provided to submit your request.
5. What should I do if I receive a damaged, incorrect, or missing item?
Answer: Please contact our customer support team as soon as possible. We strongly recommend recording an unboxing video when opening your package, as it helps us verify and resolve issues related to damaged, incorrect, or missing items.
6. What should I do if my package looks tampered with?
Answer: If your package appears tampered with or damaged, please do not accept the delivery. Contact our customer support team immediately for assistance.
PAYMENT & REFUND
1. Is my payment secure?
Answer: Yes. All online payments are processed through secure and trusted payment gateways to help protect your payment information.
2. What payment methods are available?
Answer: We accept UPI, Debit/Credit Cards, Net Banking and Cash on Delivery (COD), subject to availability.
3. How does the COD refund work?
Answer: For COD orders, the refund is initiated within 24–48 hours after the return is picked up. You will be required to provide your bank account details or UPI ID through our designated payment partner or WhatsApp Support. Once initiated, the refund is generally credited within 3–4 business days.
4. Are COD charges refundable?
Answer: No. The ₹99 COD charge is non-refundable.
5. Is there a reverse pickup fee for returns?
Answer: Yes. A ₹99 reverse pickup fee applies to returns and is non-refundable. No reverse pickup fee is charged for eligible size exchanges.
6. How does a prepaid refund work?
Answer: For prepaid orders, the refund is initiated within 24–48 hours after the return is picked up and is credited to the original payment method within 3–4 business days.
7. Are sale or clearance products refundable?
Answer: No. Sale, clearance and promotional purchases are non-refundable, subject to the applicable product and campaign terms.
